- ISBN13: 9780910627528
- Condition: NEW
- Notes: Brand New from Publisher. No Remainder Mark.
Product DescriptionThis new book details how to care for customers and how to make superior service happen, and keep customers coming back to your store or Web site. You will learn practical and innovative tips and tricks that are easy to implement. These concepts and skills can be applied immediately. This book is a ready- made, in-house training workshop and step-by-step manual for creating superior customer service in an ever-competitive business environment. Learn from successful companies what works and what doesn’t to help keep customers racing back to your business.
So you have a business, and you have customers; what now? “Superior Customer Service” is a one-stop-shop for all of your customer service needs.
Blacharski provides business owners with a fool-proof guide to keeping customers happy and business booming. With easy to read large type and bulleted checklists, finding the solution you need to any customer service issue could not be easier.
I would recommend this book for anyone who wants to run a successful business. In fact, buy this book for your employees and keep the “Ten Commandments for Employers/Employees” on hand too keep things running smoothly.
Rating: 5 / 5
I bought this book because I wanted to increase my conversion ratios. I wanted to know how to generate business and keep my costumers coming back. There are tried and true tricks for building consumer loyalty, and many of them are revealed in Blacharski’s manual.
If you’re a follower of the author’s, you’ll really appreciate this book. It’s past-paced and, like it says, a ready-made step-by-step costumer service training manual. His “Ten Commandments for Managers” and then “. . . Employees” are great checklists/tools.
Blacharski also covers ethical ways to effectively collect client information and outsource. Superior Customer Service is also an entertaining read. There’s a section that shows when to put on specific kinds of customer service “hats. ” My favorite description is of “The Spelunker’s Helmet. ” It makes perfect sense. So does explanation of “The Mind Reader’s Turban. ”
Rating: 5 / 5
How many times have you heard that customer service is not a concern of companies anymore? If you want to increase the sales in your store or business, then you want this book. This book is a great tool for teaching and leading your employees to making your customers feel appreciated. Implementing these techniques and ideas are sure to add money to your bottom line. You will want this book for sure!
Rating: 5 / 5
Superior Customer Service – How to Keep Customers Racing Back to Your Business-Time Tested Examples from Leading Companies is a book examining the power of customer service and why some businesses are successful and why others fall on their face. The revolving theme of the book always comes back to the term called “consideration”. People are human and deep inside; everyone wants to feel that they are worth your company’s time and effort.
The author, Dan Blacharski, does a great job of explaining that it is human nature to receive strokes and accolades for great service. Just because you have a great product it doesn’t mean that you will be successful. You must have the customer service component strategize and implemented before you can open a door to a business or sell a product.
The author illustrates various components that you need to make a small business work through customer service. The book explains the logistical placement of products so that a customer can find them easily without having to go through a confusing maze of products.
There is information in the book about creating an effective customer service staff.
Effective customer service strategies are able to cross-sale and sale up and item if the customer service representative has the knowledge of products and other similar products. For any type of business, this is a must read.
Rating: 5 / 5
With so many stores retail and online selling the same products at nearly the same prices, what makes consumers decide to shop at one place over another? SUPERIOR CUSTOMER SERVICE is the answer – and a book that tells both brick n mortar and online stores how to win over the competition. Chapters detail innovations, tips and tricks which are easy to implement and that drive customer attention and interest.
Diane C. Donovan
California Bookwatch
Rating: 5 / 5