• ISBN13: 9780814472903
• Condition: NEW
• Notes: Brand New from Publisher. No Remainder Mark.

Product DescriptionIf the true face of an organization operates, its customer service people, then nothing is more important than the training of staff is crucial. Customer Service Training 101 offers an easy-to-implement approach for busy executives and educators to motivate their people and equip them with the tools they need to excel in this important role. The interactive lessons that can be adapted for all types of businesses and for every type of trainees, this ready-to-use guide covers important areas such as customer service: * make a good first impression * projecting a positive attitude to communicate effectively * through verbal, nonverbal, and listening skills * Develop trust, establishing rapport, and that customers feel valued * confident dealing with “difficult” people and situations * interacting effectively face-to-face and via telephone and e-mail’s professionalism and enthusiasm of staff at the forefront reflect directly on the company site they represent. Packed with powerful, proven ideas, this inspiring, comprehensive training manual will pave the way for a first-class customer service.

Customer Service Training 101: Quick and Easy Techniques That Get Great Results