Tradelink ABC » Over http://www.tradelinkabc.com Sat, 31 Jul 2010 03:18:44 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 HongKongAwards.com : Tiger Woo… http://www.tradelinkabc.com/index.php/2010/03/hongkongawards-com-tiger-woo-20/ http://www.tradelinkabc.com/index.php/2010/03/hongkongawards-com-tiger-woo-20/#comments Thu, 25 Mar 2010 00:02:55 +0000 admin http://www.tradelinkabc.com/index.php/2010/03/hongkongawards-com-tiger-woo-20/

HongKongAwards.com : Tiger Woods’ Long Road to Recovery http://unfake.it/BIyK

]]> http://www.tradelinkabc.com/index.php/2010/03/hongkongawards-com-tiger-woo-20/feed/ 0 Social Entrepreneurs: Pioneering Social Change http://www.tradelinkabc.com/index.php/2010/03/social-entrepreneurs-pioneering-social-change/ http://www.tradelinkabc.com/index.php/2010/03/social-entrepreneurs-pioneering-social-change/#comments Wed, 24 Mar 2010 15:23:46 +0000 admin http://www.tradelinkabc.com/index.php/2010/03/social-entrepreneurs-pioneering-social-change/ Continue reading →]]>
The Skoll Foundation has recently completed a short film about the field of social entrepreneurship. Its a great overview of the progress made over the last three decades. It starts with Mohammad Yunus and includes interviews with a number of social entrepreneurs and others in the field, including Sally Osberg of the Skoll Foundation, Bill Drayton of Ashoka, Jacqueline Novogratz of the Acumen Fund, John Elkington of Volans, and author David Bornstein. For more information on these and other social entreprenuers, visit www.skollfoundation.org

]]> http://www.tradelinkabc.com/index.php/2010/03/social-entrepreneurs-pioneering-social-change/feed/ 22 Customer Service Training 101: Quick and Easy Techniques That Get Great Results http://www.tradelinkabc.com/index.php/2010/03/customer-service-training-101-quick-and-easy-techniques-that-get-great-results/ http://www.tradelinkabc.com/index.php/2010/03/customer-service-training-101-quick-and-easy-techniques-that-get-great-results/#comments Wed, 24 Mar 2010 11:17:08 +0000 admin http://www.tradelinkabc.com/index.php/2010/03/customer-service-training-101-quick-and-easy-techniques-that-get-great-results/ Continue reading →]]>

  • ISBN13: 9780814472903
  • Condition: NEW
  • : Brand New from Publisher. No Remainder Mark.

Product DescriptionIf the true face of an organization operates, its customer service people, then nothing is more important than the training of staff is crucial. Customer Service Training 101 offers an easy-to-implement approach for busy executives and educators to motivate their people and equip them with the tools they need to excel in this important role. The interactive lessons that can be adapted for all types of businesses and for every type of trainees, this ready-to-use guide covers important areas such as customer service: * make a good first impression * projecting a positive attitude to communicate effectively * through verbal, nonverbal, and listening skills * Develop trust, establishing rapport, and that customers feel valued * confident dealing with “difficult” people and situations * interacting effectively face-to-face and via telephone and e-mail’s professionalism and enthusiasm of staff at the forefront reflect directly on the company they represent. Packed with powerful, proven ideas, this inspiring, comprehensive training manual will pave the way for a first-class customer service.

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

]]> http://www.tradelinkabc.com/index.php/2010/03/customer-service-training-101-quick-and-easy-techniques-that-get-great-results/feed/ 5 Customer Service Skills for Success http://www.tradelinkabc.com/index.php/2010/03/customer-service-skills-for-success/ http://www.tradelinkabc.com/index.php/2010/03/customer-service-skills-for-success/#comments Wed, 24 Mar 2010 11:16:58 +0000 admin http://www.tradelinkabc.com/index.php/2010/03/customer-service-skills-for-success/ Continue reading →]]>

Product Description Customer Service, 4 / e by Lucas features how-to topics for the professional customer service. It covers the concepts and skills for a successful career is required, including listening techniques, verbal and nonverbal communication and use of technology. The focus is in dealing with customers and service problems, including conflicts and stress been overcome. Insights and tips are also provided to the client service supervisory personnel.

Customer Service Skills for Success

]]> http://www.tradelinkabc.com/index.php/2010/03/customer-service-skills-for-success/feed/ 1 Changing careers in Sims 3, do you have to start over from level 1? http://www.tradelinkabc.com/index.php/2010/03/changing-careers-in-sims-3-do-you-have-to-start-over-from-level-1/ http://www.tradelinkabc.com/index.php/2010/03/changing-careers-in-sims-3-do-you-have-to-start-over-from-level-1/#comments Wed, 24 Mar 2010 11:16:53 +0000 admin http://www.tradelinkabc.com/index.php/2010/03/changing-careers-in-sims-3-do-you-have-to-start-over-from-level-1/ I wish I started another career. The hour of my current (Criminal) no room to hang with the family. If I change my job, I would have to restart from level one with low wages and working again?

]]> http://www.tradelinkabc.com/index.php/2010/03/changing-careers-in-sims-3-do-you-have-to-start-over-from-level-1/feed/ 2 Hey, Whipple, Squeeze This: A Guide to Creating Great Advertising http://www.tradelinkabc.com/index.php/2010/03/hey-whipple-squeeze-this-a-guide-to-creating-great-advertising/ http://www.tradelinkabc.com/index.php/2010/03/hey-whipple-squeeze-this-a-guide-to-creating-great-advertising/#comments Sun, 21 Mar 2010 11:14:17 +0000 admin http://www.tradelinkabc.com/index.php/2010/03/hey-whipple-squeeze-this-a-guide-to-creating-great-advertising/ Continue reading →]]>

  • ISBN13: 9780470190739
  • Condition: NEW
  • : Brand New from Publisher. No Remainder Mark.

Product DescriptionIn this new edition of the irreverent, celebrated bestseller, master copywriter Luke Sullivan looks at the history of advertising, from the good, to the bad, to the ugly. Updated to cover online advertising, this edition gives you the best advertising guidance for traditional media and all the possibilities of new media and technologies. You’ll learn why bad ads sometimes work, why great ads fail, and how you can balance creative work with the mandate to sell.

Hey, Whipple, Squeeze This: A Guide to Creating Great Advertising

]]> http://www.tradelinkabc.com/index.php/2010/03/hey-whipple-squeeze-this-a-guide-to-creating-great-advertising/feed/ 5 Shop government auctions – Is there a place on the internet to shop government auctions? http://www.tradelinkabc.com/index.php/2010/03/shop-government-auctions-is-there-a-place-on-the-internet-to-shop-government-auctions/ http://www.tradelinkabc.com/index.php/2010/03/shop-government-auctions-is-there-a-place-on-the-internet-to-shop-government-auctions/#comments Sun, 21 Mar 2010 11:12:25 +0000 admin http://www.tradelinkabc.com/index.php/2010/03/shop-government-auctions-is-there-a-place-on-the-internet-to-shop-government-auctions/ I’d like to shop government auctions, but don’t know a where to start.
Anyone has experience or know places where to shop government auctions?

]]> http://www.tradelinkabc.com/index.php/2010/03/shop-government-auctions-is-there-a-place-on-the-internet-to-shop-government-auctions/feed/ 2 Who considers the repetitive advertising of Harvey Norman on TV & radio,to being brainwashed? http://www.tradelinkabc.com/index.php/2010/03/who-considers-the-repetitive-advertising-of-harvey-norman-on-tv-radioto-being-brainwashed/ http://www.tradelinkabc.com/index.php/2010/03/who-considers-the-repetitive-advertising-of-harvey-norman-on-tv-radioto-being-brainwashed/#comments Sun, 21 Mar 2010 11:11:37 +0000 admin http://www.tradelinkabc.com/index.php/2010/03/who-considers-the-repetitive-advertising-of-harvey-norman-on-tv-radioto-being-brainwashed/ Continue reading →]]> I consider the constant advertising on all channels of TV & Radio by Harvey Norman as little more than brainwashing. It has reached the point of using the mute button on the remote
every time their advert appears on sceen and turning off the radio when I hear it start. On principal due to this constant advertising I will not shop at their stores. I understand there has to be advertising but do not want to be told over and over
again during a programme of the many sales and
the offers of no payment for long periods of time. There are many others but I find this company the worst. At times the
same items are advertised within few minutes of each other.
If the watchdogs are contacted,the reply is pages of facts
and figures to prove the companies are within the guidelines.
Thank goodness for the ABC. Long may they remain advertising free.

]]> http://www.tradelinkabc.com/index.php/2010/03/who-considers-the-repetitive-advertising-of-harvey-norman-on-tv-radioto-being-brainwashed/feed/ 1 HongKongAwards.com : “Torrey P… http://www.tradelinkabc.com/index.php/2010/03/hongkongawards-com-torrey-p/ http://www.tradelinkabc.com/index.php/2010/03/hongkongawards-com-torrey-p/#comments Sat, 20 Mar 2010 22:01:55 +0000 admin http://www.tradelinkabc.com/index.php/2010/03/hongkongawards-com-torrey-p/ HongKongAwards.com : “Torrey Pines Golf Course (South)” Flyover Tour http://unfake.it/BeSF

]]> http://www.tradelinkabc.com/index.php/2010/03/hongkongawards-com-torrey-p/feed/ 0 Does Verizon have the worst customer service or what? http://www.tradelinkabc.com/index.php/2010/03/does-verizon-have-the-worst-customer-service-or-what/ http://www.tradelinkabc.com/index.php/2010/03/does-verizon-have-the-worst-customer-service-or-what/#comments Sat, 20 Mar 2010 11:15:30 +0000 admin http://www.tradelinkabc.com/index.php/2010/03/does-verizon-have-the-worst-customer-service-or-what/ Continue reading →]]> I just switched all my cable, internet and phone to Verizon FIOS. The technology is great, but I’ve had nothing but headaches from their customer service. They screwed up switching my phone number, so I have a temporary phone number for 3 weeks until they can straighten it out. I’ve had to call the customer service line for other issues and have had extremely long wait times, got transfered to other reps all over the place, and just plain attitudes from them. Anyone else have bad service from Verizon? I used to think AT&T had the worst customer service but now Verizon has taken the number one spot!

]]> http://www.tradelinkabc.com/index.php/2010/03/does-verizon-have-the-worst-customer-service-or-what/feed/ 1 Improvement of Customer Service in Retail Businesses http://www.tradelinkabc.com/index.php/2010/03/improvement-of-customer-service-in-retail-businesses/ http://www.tradelinkabc.com/index.php/2010/03/improvement-of-customer-service-in-retail-businesses/#comments Fri, 19 Mar 2010 11:17:58 +0000 admin http://www.tradelinkabc.com/index.php/2010/03/improvement-of-customer-service-in-retail-businesses/ Continue reading →]]>
            One of the major reasons businesses fail today is due to poor customer service. When a retail business is born, its main objective is to gain and build a strong customer base. Many businesses today are successful because of this strong customer base. Businesses advertise on radio, television and newspapers all the time. Huge budgets are spent on commercials. It is not the advertising on television or in newspapers that will retain the customer. It is the ability of management and its staff to retain those customers   that will contribute to the success of the business. A bad taste or feeling left with a customer at any time would leave a lasting impression. Therefore, the business must always provide excellent customer service, no matter the situation. It is always important to leave a good impression with your customers.   The old adage is correct:  The customer is always right!                         The impact of customer service is especially noticeable at the front counter. This is the first place a customer goes to make an inquiry and where the customer out.   It is the last place they go before leaving the retail store. It is said “the first impression is usually the last impression. ” A study was done in June, 2000 by Bain & Company, Mainspring with over 2000 customers in three retail segments: apparel, groceries, and consumer electronic/ appliances. It showed that 10 percent of customers would rather shop online because they believe they would get better and faster service just with the interaction on the internet… no telephone conversation, no long queues at the retail stores.  The study cites that a 20 percent increase in customer satisfaction generates a 5 percent increase in customer loyalty and a 20 percent increase in profits. Bain and Mainspring found that the level and quality of customer support was the top-ranked factor driving repeat purchases by customers. “Companies that are able to maintain their loyal customers and keep them there with a superior value proposition have a huge built-in advantage over pure plays” said Darrell Rigby, director at Bain & Company. “They need to focus on getting the basics right: superior service leads to satisfied customers; satisfied customers lead to referrals and referrals are the most effective way to build an unmatchable customer base. “  The study that was conducted by Bain & Company highlights the following as a way of improving on poor customer service: Identify your best customer segment and understand their needs precisely.   It is important to note that not all customers are profitable. Hence, tailor your offer to your best customers. Make sure to understand what your best customers really need and why they are no longer customers. Use available technology to customer service and management cost: A self served checkout could help to enhance the service offering to customers, reduce long lines on the checkout areas while keeping costs down. Customers can check-out on their own without waiting for store employees to ring up the sales and finish the transaction ;thus, reducing overhead in the store. (www. retailindustry. ) Tackle company traditions that threaten implementation of service initiative. Some retail businesses have ingrained behaviors and attitudes that hinder delivering superior customer service. Implementing new ideas focused on the customer may be difficult until those old beliefs are buried. Appointing a customer service champion at the board level can help infuse new thinking into the company. Linking rewards to service measures can create some momentum behind the implementation. (www. retailindustry. com) Retail businesses need to train, train and re-train employees on the best methods of treating customers. It is important to note that when someone walks into a store that there is potential for making money. The employees should try and see how best to help the customer.                                       Delivering Fast and Friendly Service            Exxon Mobil is an industry leader in each of its core businesses and has an unmatched array of proprietary technologies aimed at increasing the productivity of its assets and employees. The company conducts business in almost 200 countries and territories around the globe.   It has established a new definition for world-class scale and efficiency in the fuel marketing business.             There are ways in which a retail business is able to its poor customer service.   The study that follows is research on Exxon Mobil store #26885.   Methods were discovered in how the company was able to its customer service.             Exxon Mobil Company operated Retail Store in 2007 and rolled out its tool called the “TRI MASTER III” (Fast and Friendly Service). This tool addresses the issue of customer service starting with the frontline employees who face these customers every day. To help bring this information to the store, the company required all the managers and district managers to undergo the same training. They will in turn train the sales team members to be effective in delivering quality customer service. They were trained in all aspects of customer service. It ranged from the image of the location, clean and attractive facilities, neatly kept uniforms expected from the employees and quality fresh food   available from the location.             The tool pointed out 6-steps to customer’s satisfaction which are as follows: Make the Customer Feel Welcome Be Energetic and Helpful Acknowledge Customers in Line Provide Fast Transactions Close the Sale Accurately Thank the customer. Prior to rolling out the “TRI MASTER III” program, the company had another customer service program G. U. E. S. T:                                                                       G – GREET customers with a hello and offer to help.          U – UNDERSTAND if customers voice a concern or need          E – EYE CONTACT when listening or speaking to customers          S – SMILE whenever customers see you          T- THANK customers for their business             The G. U. E. S. T program was a good tool but not effective until the introduction of “TRI MASTER III” and the training of all the employees. There was also a deadline in place by the company to have everyone trained and ready to go. The introduction of the customer service tool, “TRI MASTER III” helped the mystery shop results greatly and there was good feedback from all employees.                                                 

]]> http://www.tradelinkabc.com/index.php/2010/03/improvement-of-customer-service-in-retail-businesses/feed/ 0 The Big Book of Customer Service Training Games: Quick,Fun Activities for All Customer Facing Employees http://www.tradelinkabc.com/index.php/2010/03/the-big-book-of-customer-service-training-games-quickfun-activities-for-all-customer-facing-employees/ http://www.tradelinkabc.com/index.php/2010/03/the-big-book-of-customer-service-training-games-quickfun-activities-for-all-customer-facing-employees/#comments Fri, 19 Mar 2010 11:13:48 +0000 admin http://www.tradelinkabc.com/index.php/2010/03/the-big-book-of-customer-service-training-games-quickfun-activities-for-all-customer-facing-employees/ Continue reading →]]>

Product DescriptionHere are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and, other essentials to successfully provide great front line customer service.

The Big Book of Customer Service Training Games: Quick,Fun Activities for All Customer Facing Employees

]]> http://www.tradelinkabc.com/index.php/2010/03/the-big-book-of-customer-service-training-games-quickfun-activities-for-all-customer-facing-employees/feed/ 5 Entrepreneur http://www.tradelinkabc.com/index.php/2010/03/entrepreneur/ http://www.tradelinkabc.com/index.php/2010/03/entrepreneur/#comments Fri, 19 Mar 2010 03:26:39 +0000 admin http://www.tradelinkabc.com/index.php/2010/03/entrepreneur/ Continue reading →]]>
Entrepreneurs- The Best Ten Most Flourishing Entrepreneurs in the 20th Century That We Should Research and WhySelecting the top ten most successful entrepreneurs in the last century is very subjective. Some persons measure importance on net worth alone while others measure how meaningful the entrepreneur’s efforts have grown to be. The finest way to actually select the best group is to mix the two. Following is a list of ten crazily successful entrepreneurs who are acknowledged as icons all over the world. Their lucrative accounts are nothing short of astonishing and are the material dreams are made of. 1. Bill Gates2. Michael Dell3. Larry Ellison4. Ted Turner5. Phil Knight6. Vince McMahon7. Rupert Murdoch8. Steve Jobs9. Oprah Winfrey10. Martha StewartReaching for the StarsWhy are these persons so successful? Why are they unique? What makes them shine? Whilst the products they present, their private lives, their upbringing and even their business approaches contrast greatly, all of these persons have established empires that will exist for a very long time. They are all self-developed persons that did not use a family name or exclusive favors to find success. They all possess a relentless drive to be successful. Dreaming the Unachievable DreamWhen we observe these persons to understand where their excellence rests and what we should be taught by them, there are some qualities that should be observed. Every one of them are real achievers. “No” simply isn’t an answer they will agree to, if they see something they think has to be “yes. ” They are persistent and never renounce on their purpose. If a door closes on them, they simply discover another solution—even if they have to make up that solution!Making Dreams Come TrueClearly all of these successful entrepreneurs are not inactive ersons, nevertheless very frequently we take this truth for granted. Lots of individuals expect to be a massive success in their business projects without actually working especially hard. None of these individuals are what they are now by resting on their laurels or hoping for someone else to get things done. They sacrificed everything for their business ambitions and lived each breath working to move one step forward. While all successful entrepreneurs are certainly intensely competitive, they are flexible enough to correct as and when required. We can all be trained by studying these persons and how they attained the top quantity of success that they did. Not only are these traits significant for business success, but without question are fantastic skills to study and traits to hold to be successful in any expression of life. www. Younentrepreneur. com/Entrepreneur. html

]]> http://www.tradelinkabc.com/index.php/2010/03/entrepreneur/feed/ 0 Power That an Ecommerce Website Can Bring http://www.tradelinkabc.com/index.php/2010/03/power-that-an-ecommerce-website-can-bring/ http://www.tradelinkabc.com/index.php/2010/03/power-that-an-ecommerce-website-can-bring/#comments Thu, 18 Mar 2010 11:18:32 +0000 admin http://www.tradelinkabc.com/index.php/2010/03/power-that-an-ecommerce-website-can-bring/ Continue reading →]]>
eCommerce internet solution is proving its significance in the world of business for the last few years. It has become equally beneficial for entities involved, customers as well as companies who are providing ecommerce solutions. The ratio of providing satisfaction to customers by ecommerce solution providers in the business world is measured unequal or it varies due to many factors.
Global business world is the blend of big business players as well small companies, both are providing ecommerce solutions to their customers at their respective levels. Every company wants to expand their business and internet is the best way to expose products and services and to reach out the customers spread all over the online business sphere. Good technically sound, interactive design, smooth navigation, error-free payment system is some of the qualities or properties of good ecommerce website that helps the companies for exposing their products & services to achieve maximum level of customer satisfaction.
Many studies all over the business world use to conclude variety of results over the concept of ecommerce. Many of them conduct studies with company point of view, such as they use to research on companies ecommerce websites, there are many issues like whether the website is exactly according to company? Whether it is able to gather the potential customer base? Whether the ecommerce website of the company functioning properly?
On the other hand there are also studies conducted on the customer satisfaction, customer complains about ecommerce solutions provided to them, customers good and bad experiences about ecommerce internet solutions as well as variety of customer views about visualization of the ecommerce website and online security of the personal information.
Hence it is concluded by various studies, ecommerce websites are playing key role in between company and customer. Ecommerce website provides the power to both the entities involved, companies need to develop well functioning ecommerce websites and customers expect excellent services from the company and more from their ecommerce website which is main mode of interaction between them.

Power that ecommerce website can bring to business and to achieve highest level of customer satisfaction depends on professional business web design. A website demands for the professional design that makes selling process easy for customers, design of the website is most responsible factor for ecommerce success. Professional design plays great role in any company’s ecommerce website that helps in gathering customers from the online market.
For the success of the ecommerce website there are few important tips that should come under consideration of ecommerce solution providers:
Regular watch on visitor’s expectations from your ecommerce website
Keep essential, useful and limited information on the website
Well planned website
User friendly website
Easy to load website
Search engine friendly design
Companies providing ecommerce solutions should understand the value of professional design that gives power to their websites to drive sales.
Online security of the information is another big issue for the ecommerce solution providers. Error full ecommerce website is the big constraint in the success of online business today. There must be online security for attracting more and more customers to ecommerce websites, error-free shopping cart that provides security to personal information of the customers is very essential for the success of online business.
 
Among various effecting factors to ecommerce business websites a “professional ecommerce design” and “error free shopping cart” plays significance role in the world of ecommerce business. Perfect ecommerce website brings great power to ecommerce business in the global online business environment.

 

]]> http://www.tradelinkabc.com/index.php/2010/03/power-that-an-ecommerce-website-can-bring/feed/ 0 E-Commerce 2010 http://www.tradelinkabc.com/index.php/2010/03/e-commerce-2010/ http://www.tradelinkabc.com/index.php/2010/03/e-commerce-2010/#comments Thu, 18 Mar 2010 11:18:10 +0000 admin http://www.tradelinkabc.com/index.php/2010/03/e-commerce-2010/ Continue reading →]]>

Product Description This comprehensive, market-leading text emphasizes the three major driving forces behind e-commerce—technology change, business development, and social issues—to provide a coherent conceptual framework for understanding the field. The Revolution is Just Beginning; E-commerce Business Models and Concepts; The Internet and World Wide Web: E-commerce Infrastructure; Building an E-commerce Website; Online Security and Payment Systems; E-commerce Marketing Concepts; E-commerce Marketing Communications; Ethical, Social, and Political Issues in E-commerce; Online Retailing and Services; Online Content and Media; Social Networks, Auctions, and Portals; B2B E-commerce: Supply Chain Management and Collaborative CommerceMARKET: For anyone looking for an up-to-date book that covers the three major driving forces behind e-commerce, technology change, business development, and social issues, to provide a coherent conceptual framework for understanding the field.

E-Commerce 2010

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